On this page you can find answers to some of the most common questions about Universal Access. If you can't find your question below please feel free to contact us.
What is included in Universal Access?
 
 

Universal Access includes over 900 songs, 19 signing videos, 30 assembly plans, 150 music lesson activities, 9 choreography videos and over 300 activities linked to songs.

Click here for more information and examples of what’s included in Universal Access.

Which songbooks are included in Universal Access?
 
 
For more information on song collections click here.
How do I access my songs?
 
 

Your songs can be accessed through our Words on Screen™ player using the email and password you used to purchase Universal Access. Log into your account here.

Once you are logged in and can see your account dashboard you can choose to either stream online or access the Download Player. If you are accessing the Download Player you must click refresh in order to add your songs to the Player.

How do I log into my account?
 
 

You can log in to your account here.

You must use the email address and password you used to purchase Universal Access, if you wish to change these details please contact us.

Can I change my email login?
 
 

Yes, of course. Just contact us.

Do I need a licence to use Universal Access?
 
 

Universal Access is a 12 months access licence. You therefore do not need to purchase an extra licence for Universal Access. You can see a sample of the Universal Access Licence Agreement here.

Why can’t I see any of my Universal Access songs?
 
 

It can take up to 48 hours for Universal Access to appear in your account (although we aim to get it to you sooner!). If you are using the downloaded version of your Words on Screen™ Player you will need to click the refresh button.

If the problem persists then please contact us.

How do I search for a particular song?
 
 

In order to search for a song you must be in the All Songs section of your Words on Screen™ Player.

Once in the All Songs section you can use the search bar to search for the song you are looking for. The search function will look for lyrics that include your search word as well as song titles.

How do I search for a particular eSongbook?
 
 

To find the eSongbook you are looking for, you must be in the All eSongbooks section. You can then scroll through to find the eSongbook you are looking for.

You cannot use the search bar to search for a particular eSongbook.

How do I make a playlist?
 
 

This handy video shows you how.

Can you recommend where to start exploring songs?
 
 

We have created Song Pathways to help you find your way around our huge catalogue of resources available in Universal Access. Within each pathway and year group we have suggested two or three songs to help get you started.

Where do I find the music activities?
 
 

Music activities can be found in the Songs For EVERY series, Spring Assembly Songs and Summer Assembly Songs. In order to access the music activities, make sure you are in the All eSongbooks tab and search for the eSongbook you require. Once you are in the eSongbook you will see a link on the left-hand-side for the music activities.

Alternatively, the music activity for any song that has one available can be found in the Song Extras tab underneath the selected song on the bottom-right if the player.

Where do I find the assembly plans?
 
 

Assembly Plans can be found in Spring Assembly Songs and Summer Assembly Songs. In order to access the assembly plans, make sure you are in the All eSongbooks tab and search for the eSongbook you require. Once you are in the eSongbook you will see a link on the left-hand-side for the assembly plans.

Where do I find the signing videos?
 
 

We have created an eSongbook specifically for Universal Access customers that groups our signing videos together. When you are in the eSongbooks tab just look for this eSongbook cover.

Once you are in the eSongbook you will see a link to the videos on the left-hand-side.

Where do I find the dance and craft videos?
 
 

We have created an eSongbook specifically for Universal Access customers that groups our dance and craft videos together. When you are in the eSongbooks tab jut look for this eSongbook cover.

Once you are in the eSongbook you will see a link to the videos on the left-hand-side.

Can I download the MP3s for the songs in my account?
 
 

No. Universal Access allows you to use the songs in your Words on Screen™ player but you are not permitted to download the MP3s of the songs. Should you wish to do this you will need to purchase the eSongbook individually.

 

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