In light of the recent government announcement, we have adapted some of our working practices, but rest assured, Out of the Ark Music is still open for business 9am-5pm, Monday-Friday and here to support you during these times. Please be aware that there may be postage delays due to COVID-19 restrictions.
Simply call us on 020 8481 7200 or email us at music@outoftheark.com if you have any queries. Keep singing with Universal Access, which gives you digital online access to over 900 songs and 450 activities. Read our COVID-19 Updates here.
Your delivery timescale will depend on the Shipping Method you choose in the checkout:
Unless you have selected Special Delivery, UK orders are sent using Royal Mail 1st class packet post which can take between 1 and 3 days to reach you after it is despatched. This is not a tracked service. If you have any questions, please call our Customer Service Department on +44 (0) 20 8481 7200 during UK office hours (Monday to Friday, 9.00am-5.00pm).
| Quantity | UK 1st Class |
|---|---|
| 1 | £3.75 |
| 2 | £4.00 |
| 3 | £4.50 |
| 4 or more | £5.00 |
| Pack Type | UK 1st Class |
|---|---|
| 5 CDs | £3.80 |
| 10 CDs | £5.40 |
| 20 CDs | £10.80 |
| Quantity | UK Special Delivery (To arrive Tuesday to Friday) |
UK Special Delivery (Saturday Guaranteed) |
|---|---|---|
| 1 | £9.00 | £12.00 |
| 2 | £10.50 | £13.50 |
| 3 | £12.00 | £15.00 |
| 4 or more | £13.56 | £16.56 |
| Pack Type | UK Special Delivery (To arrive Tuesday to Friday) |
UK Special Delivery (Saturday Guaranteed) |
|---|---|---|
| 5 CDs | £10.50 | £13.50 |
| 10 CDs | £12.00 | £15.00 |
| 20 CDs | £13.56 | £16.56 |
Orders made on our UK website can be shipped to most addresses worldwide. The countries that we currently ship to can be found in the drop-down list under 'country' when you view your shopping basket. For other destinations, please call our Customer Service Department on +44 (0) 20 8481 7200 during UK office hours (Monday – Friday, 9.00am-5.00pm), or email music@outoftheark.com.
If we are unable to ship physical products to you, you will still be able to purchase songs from us through songcalendar.co.uk
Your delivery timescale will depend on the Shipping Method you choose in the checkout. We aim to have your order with you in the following timescales:
Please note that our ‘working days’ are Monday to Friday, 9.00am-5.00pm, and do not include weekends or UK Bank Holidays.
For international orders, we are not responsible for any delays, confiscation or import duties imposed by local customs authorities. You must pay for those charges direct. If orders are not received, we may have to send your replacement order by secure courier, in which case you will be asked to pay the additional carriage costs.
Delivery dates, if given, are given in good faith as an indication of the estimated delivery time and are not a contractual obligation by us to deliver goods or to perform services at the time stated. Delivery times cannot be guaranteed.
Unless you have selected our tracked service, Royal Mail International Business Tracked, orders to Europe and Rest of the World are delivered using the standard Royal Mail airmail packet post service. This is not a tracked or guaranteed service. See below for alternative postage options.
| Quantity | Europe | Rest of the World |
|---|---|---|
| 1 | £6.50 | £9.00 |
| 2 | £6.50 | £9.00 |
| 3 | £9.00 | £12.50 |
| 4 | £12.00 | £16.50 |
| 5 or more | add £3.00 per item | add £4.00 per item |
| Quantity | Europe | Rest of the World |
|---|---|---|
| 5 CDs | £6.00 | £9.00 |
| 10 CDs | £10.00 | £15.00 |
| 20 CDs | £20.00 | £30.00 |
To certain countries of the world, we provide a tracked service using Royal Mail International Business Tracked. These countries are:
European Countries:
Austria, Belgium, Denmark, Croatia, Estonia, Faroe Islands, Finland, France, Germany, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Republic of Ireland, Slovakia, Slovenia, Spain, Sweden and Switzerland
Rest of the World Countries:
Brazil, Canada, Hong Kong, India, Israel, Malaysia, Republic of Korea, Singapore, Turkey, USA, Australia and New Zealand.
International Business Tracked cannot be used to send items to BFPO addresses.
The additional charge for this service is £6.00, to be added to the charges listed under ‘Standard Airmail Service’ above.
Royal Mail track all International Business Tracked items until they leave the UK. The item is then handed over to the destination country's postal service as a priority item, where it should continue to be tracked until delivery. When your mail is delivered, the item should be electronically scanned by the postal operative delivering it to confirm it has arrived. A signature is not taken, but an electronic delivery confirmation is used to update Royal Mail’s tracking tool.
International Business Tracked is generally a day faster than standard Airmail. Royal Mail’s delivery aims are:
However, International Business Tracked is not a courier service, so we cannot provide a guaranteed or certain delivery time. We do not offer compensation for delays or missing tracking information. For courier services, please see below.
For delivery by courier service please call our Customer Service Department on +44 (0) 20 8481 7200 during UK office hours (Monday – Friday, 9.00am-5.00pm), before placing your order online. Additional charges will be made for courier services. Orders to be sent by this method will need to be placed by phone or email, and payment will be required before despatch. A pro forma invoice can be emailed to you for payment by bank transfer, Sterling or Euro cheque or credit card.
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