Privacy & Security

Our Commitment to Your Privacy

Your trust is important to us and we at the Out of the Ark Group take your privacy very seriously.  We treat information provided by you with the utmost care and take appropriate steps to protect your data.

Any personal information that you submit on this website will be stored and processed securely and will not be released to any other organisation (except those belonging to Out of the Ark Group Limited) for their advertising purposes.

We will always endeavour to comply with the requirements of the General Data Protection Regulations (2018), The Privacy and Electronic Communications Regulations (2003) and other UK consumer protection legislation.

How We Use Your Personal Information

The information supplied by you when you register or shop on this website will be retained by Out of the Ark Group Limited on a database and will be used to process and despatch your order, to update our records and to contact you with information about relevant products, services or opportunities that we believe might be of interest to you.

In order to process your order we may need to disclose your personal information to credit card companies, data processors and service providers.

In order to keep you informed about relevant products or services we will on occasions send you a printed catalogue through the post.  In order to do this we need to disclose your name and address to a specialist mailing company that is fully compliant with UK data protection regulations.  You can request that we do not send any catalogues to you.

If you have asked to receive our e-newsletters we will disclose your email address to a specialist email distribution company that is fully compliant with UK data protection regulations.  You can unsubscribe at any time. 


Who Holds The Information You Supplied

Out of the Ark Group Limited is the Data Controller for your information. If you have any questions about this, please contact us in writing:

How We Use Cookies

Our website uses "cookies" for authenticating, tracking, and maintaining site preferences for visitors. The information collected in this way is used for analysing the effectiveness of website design and advertising, and in verifying the identity of registered users.

Cookies are small text messages that are stored by your web browser and sent back to the originating web site each time you visit.  They do not contain any personal information and can be disabled in your web browser software. For full details please click here for our Cookies & Privacy Policy page.

We also use Pixel. Pixel is a system developed by Facebook that places a cookie on your device. This enables us to understand your customer journey better, which in turn means that we can provide you with more relevant marketing information on Facebook such as advertisements. For more information click here. You can opt out at any time - see Facebook's ad preferences.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google in order to monitor general website usage. Google Analytics only collects anonymous data, not personal data.  Google Analytics also uses "cookies", in accordance with the terms of their privacy statement (



We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices (in particular device's IP address captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website. Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link. You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.



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