Online Workshops – Terms & Conditions

Payment & Invoicing
  • Payment should be made by credit/debit card for your workshop place.
  • For orders placed by UK Primary Schools and LEA Nursery Schools, Out of the Ark Music can issue an invoice. Invoices should be paid within 14 days of receipt. Out of the Ark Music will send the invoice via email and a paper copy to your billing address. We can only invoice if you are a UK Primary School or a LEA Nursery School. In the event that you are not, we will unfortunately have to cancel your order and you will need to pay by credit/debit card to complete your transaction.
  • Full payment must be received prior to attending an online workshop.
Registration & Tickets
  • The name on the ticket should match the person who is attending the online workshop.
  • If someone from your school/organisation is attending in your place for whatever reason, you must contact Out of the Ark Music as far in advance as possible.
  • Tickets for the online workshops are not transferrable to another workshop.
Refund Policy
  • You can request a refund up to 7 working days before the event.
  • If cancelled up to 7 days before the date of the workshop, we will retain £5.00 for administrative costs.
  • If cancelled between 7 days and 24 hours before the workshop, 50% of the fees will be retained.
  • If cancelled up to 24 hours before the workshop, no refund will be provided.
  • Out of the Ark Music reserves the right to cancel workshops up to 5 working days before an event. A full refund will be provided should no other suitable alternative date/event be available.
  • If Out of the Ark Music is prevented from running the online workshop that you are registered for as a result of any cause beyond their control, or the online workshop cannot be run because of a software or issue with the hosting platform, then Out of the Ark Music will reschedule the affected online workshop. Your registration fee will be transferred to the rescheduled online workshop. A full refund will be provided should no other suitable alternative date/event be available.
  • It is the responsibility of the attendee to check that their computer and any software needed is working correctly before the online event. Any issues experienced by the attendee, that are the result of their own computer or software, are beyond our control. No refund will be issued in this instance.
Resources & Links
  • Each online workshop is hosted via Zoom. Your Zoom link and password will be emailed to you at least 12 hours before the event.
  • Any free resources that are linked to the online workshop that you are attending will be sent to you via email up to five working days after the event.
  • Your free resources cannot be exchanged for cash.