Our Cookies & Privacy Policy

As a responsible and ethical business we are committed to protecting your privacy.

Any personal information that you submit on our website will be stored securely and (other than to Out of the Ark Group companies or Out of the Ark's approved mailing and emailing houses) will not be shared with any other organisation for advertising purposes. It is our policy fully to comply with the requirements of the General Data Protection Regulations (2018), the Private and Electronic Communications Regulations (2003) and any other UK and EU consumer legislation that applies.

What Information We Collect

We may collect the following information about you:

How We Use Your Personal Information

The information supplied by you when you set up an account, shop or register for newsletters on this website will be retained by Out of the Ark Group Limited on a database and will be used to process and despatch your order, to update our records and to contact you with information about relevant products, services or opportunities that we believe might be of interest to you.

In order to process your order we may need to disclose your personal information to credit card companies, data processors and service providers.

In order to keep you informed about relevant products or services we will on occasions send you a printed catalogue through the post.  In order to do this we need to disclose your name and address to a specialist mailing company that is fully compliant with UK and EU data protection regulations.  You can request that we do not send any catalogues to you.

If you have asked to receive our e-newsletters we will disclose your email address to a specialist email distribution company that is fully compliant with UK and EU data protection regulations.  You can unsubscribe at any time. 

We also use information to understand your needs and provide you with a better service, and in particular for the following reasons:

- Internal record keeping
- To improve our products and services
- To customise the website according to your interests
- To contact you for market research purposes 

Please note that we also use Google Analytics to analyse the usage patterns of this website.  Google Analytics collects anonymous data, not personal data, and is fully GDPR compliant.

Keeping Your Information Safe

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How We Use Cookies

A cookie is a small text file which, if you grant us permission to do so, we place on the browser of your computer or phone. You will be asked for permission when you first visit our site. Cookies allow us to analyse how you use our website and to recognise your computer when you visit our site again. Cookies allow our website to respond to you as an individual. Our website and web applications can tailor their operations to your needs, your likes and dislikes by gathering and remembering information about your preferences.  For example, when you are filling in an order form we can remember your address details so that you don't need to fill these in every time you visit the website.  

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies manually.  If you prefer, you may be able to modify your browser settings to decline cookies automatically. This may prevent you from taking full advantage of our website.

We also use Pixel. Pixel is a system developed by Facebook that places a cookie on your device. This enables us to understand your customer journey better, which in turn means that we can provide you with more relevant marketing information on Facebook such as advertisements. For more information click here. You can opt out at any time - see Facebook's ad preferences.

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We include Facebook and Twitter buttons on our product pages which are also links.  Use of these social media buttons is tracked.

Controlling Your Personal Information

We will never pass your personal information to other organisations for them to market their services or products to you.

If you have previously agreed to our using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at music@outoftheark.com

You can choose not to receive further e-Newsletters from us by clicking on the unsubscribe link shown at the bottom of each e-Newsletter.

We will not pass your personal information to third parties (except as described above - see How We Use Your Personal Information) unless we are required by law to do so.

You may request details of the personal information that we hold about you under the GDPR 2018 regulations by writing to music@outoftheark.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above email address. We will promptly correct any information found to be incorrect.