UK

1st Class Packet Post

Unless you have selected Special Delivery, UK orders are sent using Royal Mail 1st class packet post which can take between 1 and 3 days to reach you after it is despatched. This is not a tracked service. If you have any questions, please call our Customer Service Department on 020 8481 7200 during office hours (Monday to Friday, 9.00am-5.00pm).
 

Postage Charges

Book & CD Sets

Quantity	UK 1st Class
1	£2.75
2	£3.60
3	£4.50
4 or more	£5.00

Words on Screen™ (WOS™) Upgrade  

Quantity	UK 1st Class
1	£2.40
2	£3.00
3	£3.60
4 or more	£4.08

Packs of Rehearsal CDs

Pack Type	UK 1st Class
5 CDs	£3.80
10 CDs	£5.40
20 CDs	£10.80

Special Delivery

For a higher charge, you can select to have your order delivered by Royal Mail Special Delivery.  This is a tracked service and all deliveries must be signed for, so please ensure that there will be someone available at your chosen delivery address to sign for the parcel.  If there is no-one to sign for the parcel, Royal Mail will leave a ‘Something for you’ card explaining that they attempted to make a delivery. You will then have a choice either to collect the item from your local delivery office or to arrange a redelivery directly with Royal Mail.


To ensure next day Special Delivery, your order must be placed before the cut-off time.  This will normally be 2.00pm UK-time, but may vary depending on the volume of orders.  The scheduled delivery date will be clearly indicated in the checkout and on your order confirmation.  Customers placing orders before the cut-off time on a Friday will be offered Royal Mail’s Special Delivery (Saturday Guaranteed) service, which will be scheduled for delivery on the Saturday.  Please provide us with a private address, rather than a school or business address, for Saturday delivery.  Orders placed after the cut-off time on a Friday will be scheduled for delivery the following Tuesday.


Please note that the scheduled delivery dates are given in good faith, based on Royal Mail’s advertised service.  They are an indication of the expected delivery date but are not a contractual obligation by us to deliver goods or to perform services at the time stated. Delivery dates and times cannot be guaranteed.  For information on expected Special Delivery times to out-lying areas in the UK, please refer to the Royal Mail website at http://www.royalmail.com/general-correspondence/uk-delivery/special-delivery#faq-19350259-19350140, or call our Customer Service Department on 020 8481 7200 during office hours (Monday to Friday, 9.00am-5.00pm).
 

Special Delivery Postage Charges
 

Book & CD Sets

Quantity	UK Special Delivery (To arrive Tuesday to Friday)	UK Special Delivery (Saturday Guaranteed)
1	£7.80	£10.80
2	£9.72	£12.72
3	£10.62	£13.62
4 or more	£12.24	£15.24

Words on Screen™ (WOS™) Upgrade

Quantity	UK Special Devlivery (To arrive Tuesday to Friday)	UK Special Delivery (Saturday Guaranteed)
1 - 2	£7.80	£11.40
3 - 5	£9.79	£13.39
6 or more	£12.00	£15.60

Packs of Rehearsal CDs

Pack Type	UK Special Devlivery (To arrive Tuesday to Friday)	UK Special Delivery (Saturday Guaranteed)
5   CDs	£9.72	£13.32
10 CDs	£11.40	£15.00
20 CDs	£12.24	£15.84

Delivery Timescale

Stage 1: Processing and Despatch
We aim to process your order within two working days. Please note that our working days are Monday to Friday, 9.00am-5.00pm, and we do not process orders during weekends, UK Bank Holidays or between Christmas Day and New Year’s Day. So for instance, an order placed on our website over a normal weekend or on a Monday, should be despatched by Wednesday. 

Stage 2: Delivery
Unless you have selected Special Delivery, UK orders are sent using Royal Mail 1st class packet post which can take between 1 and 3 days to reach you after your order is despatched.  Please see above for further information regarding Special Delivery.

Delivery dates, if given, are given in good faith as an indication of the estimated delivery time and are not a contractual obligation by us to deliver goods or to perform services at the time stated. Delivery times cannot be guaranteed. 
  
 

Europe and Rest of the World

Where We Ship To

Orders made on our UK website can be shipped to addresses in Andorra, Austria, Belgium, Brazil, Canada, Denmark, Faroe Islands, Finland, France, Germany, Hong Kong SAR China, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Malaysia, Malta, Monaco, Netherlands, Norway, Portugal, Singapore, Spain, Sweden, Switzerland, United States and Vatican City. For other destinations, please call our Customer Service Department on +44 (0) 20 8481 7200 during UK office hours (Monday – Friday, 9.00am-5.00pm), or email music@outoftheark.com.

Customers in Australia should purchase from our website at www.outoftheark.com.au, and New Zealand at www.outofthearkmusic.co.nz.

 

Postage Charges

 

Orders to Europe and Rest of the World are delivered using the standard airmail service. This is not a tracked or guaranteed service. See below for alternative postage options.

Book & CD Sets

Quantity	Europe	World Zone 1 & 2
1	£4.00	£6.75
2	£6.00	£12.00
3	£9.00	£17.25
4	£12.00	£22.00
5 or more	add £3.00 per item	add £4.00 per item

Words on Screen™ (WOS™) Upgrade

Quantity	Europe	World Zone 1 & 2
1	£3.36	£4.50
2	£4.08	£6.00
3	£5.76	£8.25
4	£7.20	£10.60
5	£8.16	£12.00
6 or more	add £0.96 per item	add £1.50 per item

Packs of Rehearsal CDs

Quantity	Europe	World Zone 1 & 2
5   CDs	£6.00	£9.00
10 CDs	£10.00	£15.00
20 CDs	£20.00	£30.00

 Alternative Postage Options

For alternative, trackable or express delivery options and costs, please call our Customer Service Department on +44 (0) 20 8481 7200 during UK office hours (Monday – Friday, 9.00am-5.00pm), before placing your order online. Additional charges will be made for AirSure and courier services. Orders to be sent by these alternative methods will need to be placed by phone or email, and payment will be required before despatch. A pro forma invoice can be emailed to you for payment by bank transfer, Sterling or Euro cheque.

  

Delivery Dates

Stage 1: Processing and Despatch
We aim to process your order within two working days. Please note that our working days are Monday to Friday, 9.00am-5.00pm, and we do not process orders during weekends, UK Bank Holidays or between Christmas Day and New Year’s Day. So for instance, an order placed on our website over a normal weekend or on a Monday, should be despatched by Wednesday. 

Stage 2: Delivery
The time taken for delivery will then be dependent on the destination, the service chosen and the delivery service within that country. 

For international orders, we are not responsible for any delays, confiscation or import duties imposed by local customs authorities. You must pay for those charges direct. If orders are not received, we may have to send your replacement order by secure courier, in which case you will be asked to pay the additional carriage costs.

Delivery dates, if given, are given in good faith as an indication of the estimated delivery time and are not a contractual obligation by us to deliver goods or to perform services at the time stated. Delivery times cannot be guaranteed.